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<p class=MsoNormal align=center style='text-align:center;line-height:25.0pt'><b><span
style='font-size:16.0pt;font-family:华文中宋'>供水行业（市南自来水公司）<span lang=EN-US>2012</span>年向社会公开承诺</span></b></p>

<p class=MsoNormal align=center style='text-align:center;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>&nbsp;</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>为更好地接受社会各界的监督，落实我区</span><span
lang=EN-US style='font-size:14.0pt'>“</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>三高两少</span><span lang=EN-US style='font-size:14.0pt'>”</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>目标，进一步加强供水行业行风建设，切实提高工作效率和提升服务水平，供水行业郑重承诺如下：</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>1</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、严格执行国家《生活饮用水卫生标准》（</span><span lang=EN-US
style='font-size:14.0pt'>GB5749-2006</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>），出厂水</span><span lang=EN-US style='font-size:14.0pt'>9</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>项指标合格率不低于</span><span
lang=EN-US style='font-size:14.0pt'>95%</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>，管网水</span><span lang=EN-US style='font-size:14.0pt'>7</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>项指标合格率不低于</span><span
lang=EN-US style='font-size:14.0pt'>95%</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>，常规指标</span><span lang=EN-US style='font-size:14.0pt'>42</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>项合格率不低于</span><span lang=EN-US
style='font-size:14.0pt'>95%</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>2</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、在主要服务窗口设置供水水质公示牌，每日公布区域内供水水质情况。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>3</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、全市平均供水服务压力高于</span><span lang=EN-US style='font-size:
14.0pt'>160</span><span style='font-size:14.0pt;font-family:仿宋_GB2312'>千帕，管网水压合格率高于</span><span
lang=EN-US style='font-size:14.0pt'>97</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>％。计划性停水或降低水压，提前</span><span lang=EN-US style='font-size:
14.0pt'>24</span><span style='font-size:14.0pt;font-family:仿宋_GB2312'>小时通知受影响的客户，并按时恢复供水。停水或降压超时应再次通知客户。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>4</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、供水服务热线</span><span lang=EN-US style='font-size:14.0pt'>24</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>小时全天对外服务，对客户三来（来信、来电、来访）处理及时率达</span><span
lang=EN-US style='font-size:14.0pt'>100</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>％。受理客户投诉后在</span><span lang=EN-US style='font-size:14.0pt'>2</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>小时内做出响应，在</span><span
lang=EN-US style='font-size:14.0pt'>5</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>个工作日内处理。</span></p>

<p class=MsoNormal style='text-indent:26.4pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt;letter-spacing:-.4pt'>5</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312;letter-spacing:-.4pt'>、供水企业管辖范围内的水表、开关、水表接口爆裂、断水等紧急报修，</span><span
lang=EN-US style='font-size:14.0pt;letter-spacing:-.4pt'>2</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312;letter-spacing:-.4pt'>小时内赶到现场；管网漏水</span><span
lang=EN-US style='font-size:14.0pt;letter-spacing:-.4pt'>24</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312;letter-spacing:-.4pt'>小时到达现场；一般报修按约定时间上门修理。</span></p>

<p class=MsoNormal style='text-indent:26.4pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt;letter-spacing:-.4pt'>6</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312;letter-spacing:-.4pt'>、</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>申请水表过户，</span><span lang=EN-US
style='font-size:14.0pt'>7</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>天办理完毕；申请移装水表，</span><span lang=EN-US style='font-size:14.0pt'>15</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>天办理完毕；新入户居民到自来水公司办理入户手续后，在</span><span
lang=EN-US style='font-size:14.0pt'>5</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>天或预约期限内完成装表。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>7</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、抄表做到礼貌服务、抄算准确、发单及时。地下水表连续</span><span lang=EN-US
style='font-size:14.0pt'>2</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>次估抄、套式表连续</span><span lang=EN-US style='font-size:14.0pt'>5</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>次估抄后，应采取有效措施见表抄表，准确出账。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>8</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、在主要服务窗口公开水价、收费标准（或依据）、服务内容、工作程序，做到规范收费。</span><span
lang=EN-US style='font-size:14.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></p>

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